Your contract can officially start on any day, but move-ins are only possible weekly on Thursdays. The contract always ends on the last day of the month.

At POHA House you are welcome to stay as long as you like, however, the standard minimum rental period is 12 months. If you need a shorter minimum rental period, we offer a shorter lease term of 6 months. For stays between 1 night and 182 days, we recommend choosing POHA Stay, which is designed specifically for shorter durations.

Yes, but only after the minimum lease period is over. If you ever feel like your needs or budget have changed, let us know, and we can talk about what space works best for you. Space upgrades are free of charge, as long as the space of your dreams is available. For space downgrades, there is a fee for the switch, check out your fee catalogue in the app.

All contracts are indefinite, but the earliest contractual move-out date is after 6 months. Please make sure to give us a 3-month notice if you want to terminate the contract, and keep in mind that contracts can only be ended on the last day of the month.

The notice period for terminating the lease is 3 months, so make sure to let us know that you are leaving three months before you would like to terminate your contract. The earliest move-out date is after 6 months or 12 months for POHA House (depending on your contract) and 3 months for POHA Office.

Yes, you can schedule your move-out whenever you like after submitting your 3-months notice. The earliest move-out date is after 12 months for POHA House and 3 months for POHA Office. Please note that you will have to pay the rent until this minimum lease period ends.

Scheduling a viewing is super easy, and you will only need to fill in a short form with personal info and preferred viewing date. Choose the flat you want to see on our Space Portal, and request a viewing.

Yes you can. If you are looking to move in into your long-term house or office, keep in mind that the reservation fee is non-refundable if you cancel, because we’ve reserved the unit exclusively for you by taking it down from our portal. Additionally, this period marks the beginning of our preparation for your stay, including preparing the contract and other necessary arrangements, which requires thorough attention and effort on our part.

Once we have your reservation, you get an email to start your verification process. Once approved, and ensuring that POHA House is exactly where you want to be, the rest of the process remains equally smooth. We will reach out to collect the necessary documents and, finally, send the tenancy contract for digital signing. If your application is declined, your reservation fee will be refunded.

A couple of days before move-in, you’ll get an email with the Keyboy code that you will use to collect your key. With it, you can access your new home/office for the first time. Additionally, you’ll receive instructions on how to download the POHA App. You can move in any time after 3:00 p.m. Next up, you’ll have 24 hours to submit your handover form. We also like to stop by and say hi, make sure you’ve settled in well and feel at home.

Yes, that is highly advisable. Important information to note is the check-in time, which is Mo-Fri after 3 pm. Our team is on site each weekday from 9 – 6pm. If you move in on the weekend, please let us know so we can prepare your access.

Your fob key will be placed in the Keyboy outside the door along with your mailbox key. Upon your arrival at POHA House, use the code provided in the email we have sent you for the Keyboy to obtain your keys. Additionally, after move-in you will receive a digital Bluetooth key in the POHA app.

To make your move-out process as smooth as possible, please remember the following steps:

– Move-out is possible after doing the handover process.
– The check-out time is 11am.
– To discuss any details or concerns, please schedule a meeting with our community team. This meeting will help us address all your needs as you prepare to move out.

Before move-out, we’ll send you everything you’ll need to know and do a handover meeting with you in person to check the condition of your space. Please move out before 11:00 a.m. When you’re ready to leave, leave your keys on the desk and close the door shut behind you.

Usually, the refund process for your deposit takes about 12 weeks on average. Legally, we have a maximum of six months to return your deposit to you. Please note that if you’ve paid your deposit monthly with deposit insurance through rentcard, you won’t receive any deposit back.