Revocation policy

POHA Shop

Cancellation policy

(1) In principle, consumers have a statutory right of revocation when concluding a distance selling transaction, which we inform about below in accordance with the statutory model. A consumer is any natural person, unless the purpose of the ordered goods and services can be attributed predominantly to his commercial or independent professional activity. The exceptions to the right of withdrawal are regulated in paragraph (2). In paragraph (3) you will find a sample withdrawal form.

Right of withdrawal

You have the right to revoke this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

To exercise your right of withdrawal, you must inform us (POHA House Holding GmbH, Karmeliterstraße 10, 52064, Aachen, Germany, telephone number +49 241 51967487, e-mail contact address shop@pohahouse.com) by means of a clear statement (for example, a letter or e-mail sent by post) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but it is not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notification of exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to the handling of the goods that is not necessary for the inspection of the condition, properties and functioning of the goods.

(2) The right of withdrawal does not apply to contracts for the delivery of audio or video recordings or computer software in a sealed package if the seal was removed after delivery.
(3) We inform you about the model withdrawal form according to the legal regulation as follows:

Model withdrawal form
(If you want to revoke the contract, please fill out this form and send it back).

POHA House Holding GmbH
Karmeliterstraße 10,
52064 Aachen
Germany
E-mail contact address: shop@pohahouse.com

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

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Ordered on (*) ___________________________ / received on (*) ____________________________

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Name of the consumer(s)

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Address of the consumer(s)

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Signature of the consumer(s) (only in case of paper communication)

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Date
(*) Delete where not applicable