As our Head of Operations, you will lead the operations of our future Co-spaces, ensuring our residents have an exceptional experience throughout. You will lead all on-site teams, building local communities, maximizing building efficiency and sustainability and creating incredibly smooth and memorable experiences for our residents.
Your Task
- Lead, let out and operate all POHA Houses across Germany
- Design and define a one-of-a-kind resident journey throughout our Co-spaces
- Manage community managers and on-site teams to ensure resident experience standards, revenue targets and KPIs are met and exceeded
- Manage and grow local and global partnerships to deliver exceptional services and host unique and unforgettable events
- Take ownership of the properties’ operational costs and budgets and seek innovative ways to make properties more cost-efficient
- Execute and define the lettings strategy in cooperation with the marketing team to position POHA House locally and attract new residents
- Leverage and build upon our on-site Tech Stack including our property management software, CRM and POHA App to fulfill and maximize the resident experience
Your Profile
- BA/BS degree or similar college-level education
- 5+ years experience in hotel/ co-living/ student housing operations or real estate operations as a whole
- Experience letting spaces in the residential or hotel sector using various digital marketing strategies
- Comfortable leading a SaaS infrastructure and understanding of software pricing and data transfer methodologies
- Experience with facility management and maintenance best practices
- Passion for Co-spaces and our mission and a clear focus on resident experience
- Knowledge in IoT and smart home technologies is beneficial
- Knowledge and expertise in ecological sustainability and wellbeing is beneficial
- Excellent command in English and German (written and spoken)
- Problem-solver with “can-do” attitude
- Incredible negotiation skills
- Outgoing, personable and energetic personality
- Ability to succeed in a startup environment
- Ability to travel to POHA House locations across Germany
Our Offer
- Competitive salary plus performance-based bonus
- Cooperation with a strong founding team, with a very good track record in the real estate industry and startup scene
- Flat hierarchies and open communication
- Steep learning curve through a lot of responsibility in a dynamic company
- Flexible working hours – Home Office – Flexible working location between our offices in Berlin and Aachen and all POHA Houses across Germany
