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Are all utilities covered by the rent?
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Yes, the rent covers all utilities like electricity, heating, water, and high-speed WiFi.
What events do you organise?
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We organise regular events within our community spaces and outside POHA House. Imagine a good mix of wellness or workout events, after-work drinks, creative master classes and your spontaneous outdoor BBQ session. If you have an idea for an event, please approach us, and we’ll be happy to co-host it with you.
Can I use the community spaces and join events in other POHA House buildings?
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Absolutely! One of the perks of being a POHA House resident is the opportunity to use the community spaces and join the events in each POHA House, no matter where it is located.
Who are the community managers?
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We usually have three community managers per city. They are there to make sure that everything runs smoothly in the house, to organize events and help residents and guests with their questions.
What if I have a disability or a special requirement?
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All our locations are wheelchair accessible. Whatever your needs may be, we are here to help. Please contact us at hey@pohahouse.com with the details of your requirements and we will look into it.
Where do I find the list of events you organise?
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We update the list monthly and you can find it either in the community spaces printed out or in the POHA app.
What is the POHA app?
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In your POHA App you can easily track all your payments, open a support ticket via ‘Ask Gaia’ or check all the discounts you get from the brands we are partnering with. Additionally, you have the option to engage with your fellow residents by posting in various forums and seeking advice or information.
Are you LGBTIQ+ inclusive?
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Hell yes. We want everyone to thrive at POHA House. The community we are creating should enable everyone to live the truest version of themselves. We are committed to inclusivity; feel free to hold us accountable to that. If you ever notice any non-inclusive behaviour, language or actions in our POHA Houses never hesitate to let us know.
What is coworking and how does it work?
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A coworking space is a shared working environment where individuals from different professions or companies work alongside each other in a communal setting. It provides a flexible and collaborative workspace that offers various amenities and services to cater to the needs of professionals, freelancers, entrepreneurs, and remote workers.
At POHA House, we offer a variety of coworking options, including flexible desks, fixed desks, and private offices, all complemented by common spaces and a well-equipped kitchen, ensuring a productive work environment with fast and reliable WiFi.
What types of office and coworking options do you offer?
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We offer three options in our Office Product.
Community Access – choose one of the available desks and make use of the office space whenever it suits you.
Community Office – Enjoy your own personal work area in a shared office.
Private Office – A fantastic choice if you want to be part of a vibrant community but also need your own private space to work. Great for startups and established businesses.
What if I have an important call and need undistrupted time?
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We’ve got you covered. Our office space is equipped with phone booths where you can have calls without interruptions.
Rental Terms
When does the lease start?
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Your lease contract always starts on the beginning of the month and lasts until the last day of the month in which you terminate your contract.
How long is my lease for?
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POHA House – 12 month is the standard minimum rental period. In case you want to live with us for anything between 6-11 months reach out to hey@pohahouse.com for a special offer! For all stays between 1 night to 182 days, POHA Stay is the right choice.
POHA Office – 3 months is the minimum contract lenght.
Can I change my flat or desk after settling in?
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Yes, but only after the minimum lease period is over. If you ever feel like your needs or budget have changed, let us know, and we can talk about what space works best for you. Space upgrades are free of charge, as long as the space of your dreams is available. For space downgrades, there is a fee for the switch, check out your fee catalogue in the app.
I want to stay longer, do I have to book again?
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All contracts are indefinite, but the earliest contractual move-out date is after 6 months. Please make sure to give us a 1-month notice if you want to terminate the contract, and keep in mind that contracts can only be ended on the last day of the month.
What is the notice period?
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The notice period for terminating the lease is 3 months, so make sure to let us know that you are leaving one month before you would like to terminate your contract. The earliest move-out date is after 6 months for POHA House and 3 months for POHA Office.
Can I move out earlier?
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Yes, you can schedule your move-out whenever you like after submitting your 1-month notice. The earliest move-out date is after 6 months for POHA House and 3 months for POHA Office. Please note that you will have to pay the rent until this minimum lease period ends.
What is included in the coworking monthly rent?
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Included amenities:
Office Space: access to office space Monday through Friday (8am to 8pm), unlimited superfast WiFi, printing and scanning, meeting rooms and phone booths.
Terrace: enjoy the sun and fresh air on the rooftop terrace.
POHA common areas: access to all common areas in the building and exciting community events.
Shared kitchenette: with storage and complimentary coffee and tea.
Access to innovative events: from TED talks to chill afterwork drinks on Friday.
Other benefits: all-inclusive billing, brand discounts, 10% off on our short-term stays, and the POHA app for seamless management.
What are the main terms when booking a space in the POHA Office?
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Main Terms:
– Minimum contract term is 3 months with a notice period of 1 month.
– Office prices are inclusive of 19% VAT.
Rental Process
How do I schedule a viewing?
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Scheduling a viewing is super easy, and you will only need to fill in a short form with personal info and preferred viewing date. Choose the flat you want to see on our Space Portal, and request a viewing.
Can I cancel the reservation once I’ve booked?
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Yes you can. If you are looking to move in into your long-term house or office, keep in mind that the reservation fee is non-refundable if you cancel, because we’ve reserved the unit exclusively for you by taking it down from our portal. Additionally, this period marks the beginning of our preparation for your stay, including preparing the contract and other necessary arrangements, which requires thorough attention and effort on our part.
I have made a reservation, what happens next?
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Once we have your reservation, you get an email to start your verification process. Once approved, and ensuring that POHA House is exactly where you want to be, the rest of the process remains equally smooth. We will reach out to collect the necessary documents and, finally, send the tenancy contract for digital signing. If your application is declined, your reservation fee will be refunded.
How does move-in work?
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A couple of days before move-in, you’ll get an email with the Keyboy code that you will use to collect your key. With it, you can access your new home/office for the first time. Additionally, you’ll receive instructions on how to download the POHA App. You can move in any time after 3:00 p.m. Next up, you’ll have 24 hours to submit your handover form. We also like to stop by and say hi, make sure you’ve settled in well and feel at home.
Do I have to let you know the date of my arrival?
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Yes, that is highly advisable. Important information to note is the check-in time, which is Mo-Fri after 3 pm. Our team is on site each weekday from 9 – 6pm. If you move in on the weekend, please let us know so we can prepare your access.
How do I access my flat or office?
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Your fob key will be placed in the Keyboy outside the door along with your mailbox key. Upon your arrival at POHA House, use the code provided in the email we have sent you for the Keyboy to obtain your keys. Additionally, after move-in you will receive a digital Bluetooth key in the POHA app.
How does move-out work?
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To make your move-out process as smooth as possible, please remember the following steps:
– Move-out is possible after doing the handover process.
– The check-out time is 11am.
– To discuss any details or concerns, please schedule a meeting with our community team. This meeting will help us address all your needs as you prepare to move out.
Before move-out, we’ll send you everything you’ll need to know and do a handover meeting with you in person to check the condition of your space. Please move out before 11:00 a.m. When you’re ready to leave, leave your keys on the desk and close the door shut behind you.
When do I receive the deposit back?
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Usually, the refund process for your deposit takes about 12 weeks on average. Legally, we have a maximum of six months to return your deposit to you. Please note that if you’ve paid your deposit monthly with deposit insurance through rentcard, you won’t receive any deposit back.
How can I book a coworking space?
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You can book a flexi desk, fixed desk or a private office space with just a few clicks! Select the coworking option best suited for you here. When you have made your choice, go ahead and reserve the space, and once you pay the reservation fee equal to €125, the space is all yours. Don’t worry the reservation fee will be deducted from the first month’s rent.
What is the reservation fee?
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You’ll need to pay the reservation fee once you’ve selected your coworking option. It ensures that you reserve the space for yourself, and you can’t lose it as long as you pass your verification. The amount is equivalent to €125 and will be deducted from your first rent payment. If you choose a private office, the reservation fee is €275 which will later also be deducted from the first rent payment.
Services
What extra services can I book?
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Housekeeping: Book a cleaning service for your private space whenever you want.
Laundry: Book a washing machine (€3.00 per load) or dryer (€2.50 per load) in our Laundry room. You can also reserve them in advance.
POHA Office: Book our office space long-term whenever you want to get some work done or schedule a business meeting. POHA Residents get 25% discount.
Space Booking: Are you organising a private dinner event, want to book a parking spot or a meeting room? Reserve the space in advance for you and your guests.
POHA Shop: need extra comfy bedding or kitchen utensils? It is just a click away from you.
Storage: We know that you might need some extra storage for your stuff. No worries, we offer this too.
All services can be booked directly from the POHA mobile app.
Do you offer any brand partnerships?
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Absolutely! We collaborate with local and global shops and businesses, constantly on the look for exciting partnerships. Exclusive discounts for our residents are available through the POHA app under the ‘Brands we love’ section. If your company is interested in partnering with us, please reach out to us at hey@pohahouse.com.
I lost my key, now what?
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Don’t panic! Firstly use the bluetooth key and message us in ‘Ask Gaia’ through the POHA app so we can replace the key. If u have full loss of access, either contact community team during office hours or KMS in off-hours. Check the catalogue in your app for the applicable fees.
Who can I go to for support?
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If you have a question, concern or need help fixing something in your space, reach out to us via the Ask Gaia in the POHA App. We’re also on-site regularly and love when you approach us to chat, no matter what it’s about. As a second resort, you can also talk to us during the community office hours, which are listed in the app under services. We highly recommend opening a ticket and scheduling an appointment, as it ensures that you reserve a slot for addressing your specific needs.
Can I have my bike onsite?
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Bikes are strictly prohibited inside the living units for safety and space reasons. However, there are convenient bike storage solutions around each POHA House.
POHA House Theaterplatz and Büchel: You can securely park your bike at the Galeria-Kaufhof/City – APAG Parking garage for a small fee. Additionaly, in Büchel you can park your bike in our small bike parking.
POHA House Preuswald: You can easily park your bike at the parking in front of the building. Additionally, for those without bikes, we offer POHA branded E-bikes.
POHA House Münster: You can park your bike at the Radstation next to the POHA House for a small monthly fee.
What can I do outside POHA House?
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Our POHA House locations are usually located in the heart of the city, making life easier for residents. Our houses are close to everything you need: shops, restaurants, public transport, and more. You’ll never be far from the buzz of the city, with easy access to all its attractions. Plus, there are supermarkets nearby for your grocery needs. Whether you’re craving international flavors or local delights, you’ll find plenty of dining options just around the corner.
Are there parking facilities at POHA House Theaterplatz?
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We don’t offer our own parking facilities at POHA House. However, we are located very central and there are couple of underground garage options around the house. The closest parking sports around POHA House Theaterplatz are:
For bikes:
Galeria-Kaufhof/City – APAG Parking garage
Wirichsbongardstr. 47
(3 minute walk)
For cars:
MotelOne
Elisabethstraße 9
(2 minute walk)
COLOGNE multi-storey car park service
Underground car park Kapuziner Karree
Borngasse 20
(3 minute walk)
APAG multi-storey car park Galeria Kaufhof
Wirichsbongardstraße 47
(3 minute walk)
Parking garage at Dom
Jesuitenstraße 12
(5 minute walk)
What add-ons can I book as a member of POHA Office?
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Additional options include event space booking, including our private dining area and community space, ideal for private corporate parties or meetings. Plus, for a small fee, you can reserve the big meeting room, and if you need extra storage space, you can easily book a locker. Additionally, you can book office cleaning.
Do I get a mailbox?
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Absolutely. There is an additional €50 on top of the monthly rent. To inquire about obtaining one, please reach out to our community managers.
Can I have a company address?
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Yes, as a member at POHA Office you can have this free of charge.
Do I get a discount as a POHA House resident?
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Definitely! As a POHA House resident you get a 25% discount on our office product.